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Charlottesville Lessons: Listen to Those We Serve and Learn From Our Blind Spots

When events as horrific as what happened in Charlottesville erupt, many of us in philanthropy are struck with sadness, outrage, disgust, depression, shock, and terror.

While we take in all the information we can — especially the insights of trustworthy analysts and commentators — we ourselves start doing the usual punditry. We issue calls for action. We offer to provide more money and new programs to educate Americans and ourselves about hate groups, racism, and diversity. We make pledges to operate in new ways.

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